Our objective is to ensure an optimal service to our clients and partners through compliance with the following fundamental points:
- Customer orientation (we listen to and analyse training needs).
- Process management (we handle conception, design, prototyping, engineering, final assembly and testing within our premises).
- Continuous improvement (we are constantly striving for perfection and full client satisfaction).
- Collaboration with suppliers (which we carefully select and with which we have long lasting relationships).
We follow our clients starting from the initial contact to the post sales and our different services include:
- Consultancy to our clients in order to make sure we come up with the best didactic solutions.
- Logistics services to ensure the smooth delivery of the equipment purchased by our clients.
- Installation and Commissioning services carried out by our qualified technicians.
- Certified Training of Trainers (ToT) services carried out both at our premises in Milan or at the end user’s final destination. This aims at giving the teachers knowledge on how to use our didactic equipment in delivering their training effectively and efficiently.
- After Sales services to continuously give any needed technical support to the end users.
- We also allow videoconferences with our qualified technicians.
Turn-key solutions and services
With our international experience, spanning almost 70 years, De Lorenzo has been able to garner the capacity to provide complete 360° solutions to satisfy all ourclients and partners’ needs. De Lorenzo works to provide tailor made solutions – from project definition to providing dedication after sales services.